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Questions about your assessment, your program, or your subscription? Send us a message and we'll get back to you, usually within 1–2 business days.
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hairgain.support@gmail.comManage your subscription
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See the FAQPrivacy questions
How your quiz answers and photos are handled, and how to delete them.
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Tell us what you're running into and include your device and app version if you can — it helps us find the issue faster.
A quick note: our support team can help with the app itself — accounts, billing, photos, and results. We can’t give medical advice or interpret your results as a diagnosis. For health concerns, please speak with a qualified healthcare professional.
Frequently asked questions
Placeholder answers for now — these will be replaced with our final content.
Placeholder answer. HairGain gives you an estimated Hair Loss Risk Level (Low, Medium, or High), an approximate Norwood Scale stage, and a Hair Health Score from 0 to 100, based on your quiz answers and three guided photos. These are estimates to help you track change over time — not a medical diagnosis.
Placeholder answer. No. HairGain is a wellness and tracking app. It does not diagnose, treat, cure, or prevent any condition, and it is not a substitute for advice from a qualified healthcare professional. If you are concerned about hair or scalp changes, please speak with a doctor or dermatologist.
Placeholder answer. The analysis produces an estimate, not a measurement. Results depend on photo quality, lighting, framing, hair length, and the answers you provide. Two assessments taken under different conditions can differ. Use your results as a directional signal and a way to track change, not as a definitive answer.
Placeholder answer. Three: your front hairline, your crown, and the back of your head. The app shows on-screen framing guides for each one. Taking them in similar lighting each time makes your photo timeline much easier to compare.
Placeholder answer. Your photos are used to generate your assessment and build your progress timeline. You can delete photos and your account data from within the app. See our Privacy Policy for the full detail.
Placeholder answer. HairGain is a subscription app. Current pricing and any trial period are shown in the App Store and Google Play listings and confirmed before you are charged.
Placeholder answer. Subscriptions are managed through your Apple ID or Google Play account. Cancel from your device's subscription settings — cancelling there stops future renewals.
Placeholder answer. Hair changes slowly, so most people find a re-assessment every few weeks or monthly is enough to see a meaningful trend. You can re-assess whenever you like.
Placeholder answer. HairGain cannot promise regrowth or any specific outcome. Your daily program is built around general wellness habits — scalp care, sleep, nutrition, stress, and gentler styling — that support the hair you have. Individual results vary.
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